Homecure Plumbers, established in 2009, is a well-regarded plumbing and heating service provider based in London. Offering a broad range of services—from emergency plumbing and boiler repairs to central heating installations and leak detection—the company is known for rapid response times and transparent pricing. To maintain its reputation and keep up with growing demand, Homecure sought to modernize its operations and reduce inefficiencies in scheduling, communication, and customer service.
- Inefficient Scheduling & Dispatching: Assigning jobs manually led to scheduling overlaps, delays, and longer technician travel times.
- Limited Real-Time Communication: Office staff and field technicians struggled with timely updates and coordination.
- Manual Invoicing & Documentation: Invoices were generated manually, leading to delays, errors, and missed follow-ups.
- Lack of Business Insights: Decision-making relied heavily on spreadsheets, with no real-time data on job performance, technician utilization, or customer satisfaction.
To address these issues, our software house implemented a tailored AI-enabled field service management solution for Homecure Plumbers, including:
- AI-Powered Job Scheduling & Route Optimization
- Automatically assigned jobs based on technician skills, location, and availability.
- Reduced travel time by 20% through smart route planning.
- Real-Time Mobile App for Technicians
- Enabled instant job updates, photo uploads, and digital checklists from the field.
- Improved communication and transparency between office and on-site staff.
- Automated Invoicing & Payment Integration
- Digitized work order completion and generated invoices automatically upon job closure.
- Integrated with Stripe for instant online payments.
- Business Intelligence Dashboard
- Provided actionable insights into job completion rates, revenue per technician, and service trends.
- Helped management optimize pricing, marketing, and staffing strategies.
- 25% reduction in average job turnaround time
- 95% accuracy in invoicing and documentation
- 30% improvement in technician utilization
- Enhanced customer satisfaction through faster service and smoother communication
“The automation and smart scheduling features helped us take control of our operations and focus more on delivering exceptional service to our customers. The difference is night and day.”
— Operations Manager, Homecure Plumbers
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